Networking & Voice
Networking, Wi-Fi, broadband, and telephony — designed and managed under one roof.
- UniFi networks and Wi-Fi 7 access points
- Business broadband — SIRO, NBI, Open Eir, with 5G failover
- 3CX and Microsoft Teams Phone, Yealink hardware
What We Do
We become your IT department.
Everything your business needs from IT — support, security, productivity, management, and continuity — delivered as one managed service, with predictable monthly billing scoped per user, device, and licence. Transparent and predictable, no surprises.
8+ years in business
50+ businesses managed
5 protection layers, standard
Managed IT
What we handle, so you don't.
Managed IT means you have an entire IT department — without hiring one. We handle everything: helpdesk, monitoring, security, Microsoft 365, backups, and infrastructure. One agreement, one planned monthly cost. We work in the background so problems don't reach your team.
What's Included
Five layers. One complete service.
Every pillar runs in parallel — not optional add-ons, but one integrated managed IT service working for your business around the clock.
IT Support
Real people. Fast responses. Plain English.
The problem
Most IT support is reactive and slow. You raise a ticket, wait hours, get a response that doesn't actually fix anything, and the same issue comes back next week. And your provider charges you for every call.
Our approach
We run unlimited remote helpdesk support for all your users. When something breaks, we're on it — fast. But more importantly, we're working in the background to prevent issues from occurring in the first place. Proactive maintenance, patch management, and environment monitoring mean fewer problems reach your team.
- Fast response times
- Unlimited support, no per-ticket billing
- Proactive maintenance, not just reactive fixes
IT Management
Your IT environment, fully monitored and documented.
The problem
Without proper management, IT environments drift. Software goes unpatched, hardware ages unnoticed, and nobody has a clear picture of what's actually running in the business.
Our approach
We run full endpoint monitoring, vulnerability management, asset management, and regular reporting across your entire environment. Every device, every user, every licence — tracked, documented, and kept up to date. You get visibility. We handle the detail.
- Endpoint & network monitoring 24/7
- Vulnerability & patch management
- Full asset tracking and reporting
Workplace Productivity
Microsoft 365 Business Premium — deployed and managed properly.
The problem
Most businesses are using a fraction of what Microsoft 365 can do. Licences are wasted, tools aren't configured, and users are working around the technology instead of with it.
Our approach
We deploy and manage Microsoft 365 Business Premium as the foundation of every client environment. Teams, SharePoint, OneDrive, Intune, Defender, Conditional Access — all configured correctly and kept that way. We train your team to actually use the tools, and we manage the environment so it stays secure and productive as your business evolves.
- Microsoft 365 Business Premium — fully deployed & managed
- Intune device management & Conditional Access
- Ongoing management and optimisation
Cyber Security
No compromise. Built around the NIST framework.
The problem
Cyber threats are not a future problem. They're a today problem. Ransomware, phishing, identity attacks — SMEs are targeted precisely because they're assumed to have weak defences.
Our approach
We build every client environment with cybersecurity at the core — not bolted on as an afterthought. Our stack includes Huntress managed EDR and ITDR running 24/7, Harmony email security, DNS filtering, security awareness for your team, and Microsoft environments hardened with Intune, Conditional Access, and MFA. Everything aligned to the NIST framework: identify, protect, detect, respond, recover.
- Huntress managed EDR & ITDR — 24/7 threat detection
- Email security, DNS filtering, MFA enforced
- NIST-aligned architecture, not checkbox compliance
Business Continuity
When something goes wrong, we already have a plan.
The problem
Most businesses don't think about continuity until they need it. By then it's too late — data is gone, systems are down, and recovery takes days or weeks.
Our approach
We build continuity into every environment from day one. Daily immutable backups, verified and tested regularly. Cloud-first infrastructure so your data isn't tied to a single piece of hardware. Redundant broadband connections. And a documented disaster recovery plan so if the worst happens, we know exactly how to get you back on your feet — fast.
- Daily immutable backups — verified and tested
- Cloud-first infrastructure, redundant connectivity
- Documented disaster recovery plan for every client
Beyond Managed IT
More you can lean on us for
Connectivity, projects, strategy, and workshops — supplementary services for clients who need more than day-to-day support.
Projects & Strategy
One-off engagements with fixed scope and clear outcomes — a project delivered, or independent strategic input.
- Data migrations and Microsoft 365 rollouts
- Security audits and vendor reviews
- IT strategy, roadmaps, and pre-investment due diligence
Workshops & Digitisation
Hands-on sessions to get more from the tools you already pay for — and turn manual processes into proper systems.
- Microsoft 365 walkthroughs and security awareness
- SharePoint architecture and Power Automate workflows
- Department-specific deep dives
Also available
Cloud & Infrastructure
Managed Print
Licensing & Procurement
How We Work
From first conversation to fully handled
A predictable five-step path. Tap any stage to see what happens, when it happens, and what we deliver.
hbs connect · journey
01 / 05
IT Review
Typical: 45 minutesWe sit down with you, learn how your business runs, and find exactly where we can help. No commitment, no jargon. If we're not the right fit, we'll say so.
- On-site or video walk-through of your current setup
- We map your apps, devices, users, and pain points
- You leave with an honest read on what good looks like
Tailored Proposal
Typical: 3-5 working daysA clear written proposal with predictable monthly billing, broken down per user, device and licence. No surprises, no upsells, no pressure. You see exactly what's included and what it costs before you commit.
- Scoped per user, device, and licence — no bundled mystery fees
- Clear breakdown of what's in scope and what's out
- Plain-English review session — bring your questions
Smooth Onboarding
Typical: 1-4 weeksWe handle the paperwork, account hand-overs, and team briefings. Minimal disruption to your day. We work around your business, not the other way round.
- Authority transfers (Microsoft 365, domains, telcos) handled by us
- Team intros and ticket-portal walk-through for your people
- Documentation and asset inventory built in our PSA
Build & Migrate
Typical: 2-12 weeksWe migrate your data and bring your environment up to our security baseline. Microsoft 365, endpoint protection, backups, MFA, monitoring — all wired in and verified before day one.
- Mailbox and file migrations completed without data loss
- Endpoint detection & response deployed across every device
- MFA enforced, conditional access live, immutable backups verified
Ongoing Partnership
Long-term, by designWe become your IT team. Helpdesk, security, strategy, and steady improvements — all on one predictable monthly bill. You focus on your business, we handle the rest.
- 0818 phone, ticket portal, in-person — pick your channel
- Quarterly business reviews to plan ahead, not react
- Continuous improvement built in — we leave things better than we found them
Transparent Pricing
What does Managed IT cost for your business?
Every client is priced per user, per device, and per licence. No bundled mystery fees. Enter your team size for an estimate — we confirm your exact figure at your IT review.
Anyone with a company email address — every person who uses a computer at work
Laptops and desktops only — not tablets, phones, or servers
Monthly managed IT fee
Covers your full managed agreement — remote support, IT management, productivity licences (Microsoft 365), cybersecurity tools, backups, and ongoing monitoring.
approx. €[X] – €[Y] /month
One-time onboarding project
Covers environment setup and migration to our cloud-first standard — whether you're new to managed IT, moving from an existing provider, or consolidating a hybrid environment.
approx. €[A] – €[B]
Outside our standard range?
We'd still love to talk. Most of our clients sit between 5 and 200 users — smaller teams and larger environments are scoped to fit your setup. Book a call below for a direct quote.
This is an estimate based on a typical environment of this size. Your exact pricing — broken down per user, per device, and per licence — is confirmed at your IT review. No surprises.
Book your IT reviewCommon questions about Managed IT
Every agreement covers IT support, IT management, cybersecurity, Microsoft 365 management, and business continuity. They're delivered as one comprehensive service, with pricing built per user, per device, and per licence. No tiers, no stripped-back packages.
We price transparently — per user, per device, and per licence, so you can see exactly what you're paying for. There are no bundled mystery fees, no per-ticket billing, and no hidden extras. We'll give you an exact breakdown after an IT review.
The onboarding project is a one-time fee that covers everything needed to set up your managed IT environment — migrating from your existing provider if you have one, building your Microsoft 365 environment to our cloud-first standard, onboarding your users and devices, and documenting your full environment. It's a fixed project scope, not an open-ended engagement.
We can work alongside an internal IT resource or act as your entire IT team — whichever suits your business. Most of our clients have no internal IT, and we become their complete IT department.
Onboarding typically takes 1 to 4 weeks. The full build and migration runs 2 to 12 weeks depending on the size and complexity of your environment. We manage the entire process and minimise disruption to your team.
Our standard managed IT support runs during business hours, Monday to Friday, 8:30am to 5:00pm. We offer extended and after-hours support arrangements case by case, depending on your industry and operating pattern. If your business runs outside standard hours, we'll talk through what fits at your IT review.
We work with businesses from 5 to 200 IT users. If you're not sure whether we're the right fit, an IT review will tell us both.
We manage transitions regularly. After the IT review we'll have a clear picture of your environment, and we handle the migration from your existing provider with minimal disruption to your team.
Nothing moves without your explicit sign-off. We audit everything first, agree a migration plan, and execute it in stages.
Your data and systems remain yours. If you ever leave us, we'll hand over a documented environment to your incoming provider, including credentials, configurations, and access. No hostage-taking, no data lock-in.
Predictable monthly billing. No surprises.
A 45-minute IT review. We confirm your exact monthly figure, you decide if we're the right fit.
Book your IT reviewOr call us on 0818 35 35 35 — we answer.